Privacy Policy

Last Updated on 10 October, 2023

Notice

We (Crelate, Inc) are providing this Privacy Policy to explain how and why we collect data from you in use of our services, including our platform and website, meetings and events (in-person and virtual), marketing materials and content, and other services, in each case that link to, post or otherwise refer to this Privacy Statement.  The following explains our practices regarding the collection, use, disclosure and protection of personal information. By engaging in such Activities, you understand and agree to our privacy practices. Customers should read this policy in conjunction with our Terms of Service.

Crelate notifies Data Subjects about its data practices regarding Personal Data received by Crelate in the U.S. from member countries of the European Economic Area, United Kingdom, in reliance on the respective DPF, including the types of Personal Data it collects about them, the purposes for which it collects and uses such Personal Data, the types of third parties to which it discloses such Personal Data and the purposes for which it does so, the rights of Data Subjects to access their Personal Data, the choices and means that Crelate offers for limiting its use and disclosure of such Personal Data, how Crelate’s obligations under the DPF are enforced, and how Data Subjects can contact Crelate with any inquiries or complaints.

Crelate complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF as set forth by the U.S. Department of Commerce. Crelate has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.

If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf  Crelate acknowledges the right of EU individuals to access their personal data that Crelate controls, pursuant to the DPF and will grant individuals reasonable access to personal information it received pursuant to these Principles. In addition, Crelate will take reasonable steps to permit individuals to correct, amend, or delete such information that it controls that is demonstrated to be inaccurate or incomplete. An individual may request to access his or her information, or otherwise correct, amend, or delete his or her information pursuant to the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF by contacting us at [email protected]

Recourse, Enforcement, and Liability

The Federal Trade Commission has jurisdiction over Crelate’s compliance with the EU-U.S. DPF, and the UK Extension to the EU-U.S. DPF. In compliance with the DPF Principles, Crelate commits to resolve DPF Principles-related complaints about our collection or use of your Personal Data. Data Subjects with inquiries or complaints regarding our handling of Personal Data received in reliance on the DPF should first contact Crelate by submitting a Data Privacy Request by e-mailing [email protected].

In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, Crelate commits to refer unresolved complaints concerning our handling of Personal Data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF to the BBB NATIONAL PROGRAMS, an independent, alternative dispute resolution provider based in the U.S. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit www.bbbprograms.org/dpf-complaints for more information or to file a complaint. The services of BBB NATIONAL PROGRAMS are provided at no cost to you.

If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may be able to invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf for further information.

Crelate agrees to periodically review and verify its compliance with the DPF Principles, and to remedy any issues arising out of failure to comply with the DPF Principles. Crelate acknowledges that its failure to provide an annual self-certification to the U.S. Department of Commerce will remove it from the Department’s list of DPF participants.

Important: Crelate may update this privacy statement via this web site and we encourage you to periodically review this page for the most recent information on our privacy policies and practices.

Choice

We may require you to provide certain personal information in order to receive additional information about our Company. We may also ask for your permission for certain uses of your personal information, and you may agree to or decline those uses. If you have previously opted in to particular Activities (e.g., an online newsletter), you will be able to unsubscribe at any time by following the instructions included in each communication. If you decide to unsubscribe from an Activity, we will remove your personal information, and reach out to you in case we require additional information or confirmation before we can process your request.

If you have submitted personal information to us, you may have the right to request, under applicable law, that we provide you with reasonable access to your personal information, update or correct any inaccuracies in your personal information, delete your personal information, and, in any such event, we will undertake reasonable and practical efforts to comply with your request, so long as our doing so would be consistent with applicable law, our contractual requirements, our record retention policies, and/or the professional standards applicable to us.

To make a Data Privacy Request, please contact us by: Emailing us at [email protected]

 

What data do we collect and how do we use it?

When visiting our Website, we want to optimize your experience, ensure our content is available to you and engage with you via our trusted third-party vendors. To that end, we and our suppliers may place cookies to your browsers to achieve this goal. In addition, the following types of data may be collected for the purposes of targeted advertising, remarketing, analytics, infrastructure monitoring, site optimization, social features, contacting the Visitor: your IP addresses, cookie identifiers, common browser, information provided by the Visitor and device statistics as well as actions you take on our website. If you choose to provide your contact information, engage in sales or support conversation, additional information will be captured to enable those conversations.

Additional data we may collect include:

1. Data may be used by third parties: To target advertising on other sites based on your users’ online activity.
2. Data from third-parties: This data helps us better understand our audience and deliver ads to you and recognize you across browsers and devices. This may include: pseudonymous advertiser identifiers that some advertisers or other third-party ad platforms choose to share with us – such as your “Customer ID” with an advertiser or other identifiers.
3. Email and contact info, if provided by you via our contact us, signup, newsletter, blog or other public forms, may be used to contact you for sales and marketing purposes (such as when you request a demo) or informational purposes (such as when you subscribe to our newsletter). You may request to unsubscribe from any of these communication methods at any time using links provided in those communications.

Other Personal Data collected may be described in other sections of this privacy policy or by dedicated explanation text contextually with our services or via our Terms of Service.

 

Data Sharing

Crelate limits the collection of Personal Data to information that is relevant for the purposes of processing. Crelate does not process such Personal Data in a way that is incompatible with the purposes for which it has been collected or subsequently authorized by the Data Subject.

 

Crelate takes reasonable steps to ensure that such Personal Data is reliable for its intended use, accurate, complete, and current. Crelate takes reasonable and appropriate measures to comply with the requirement under the DPF to retain Personal Data in identifiable form only for as long as it serves a purpose of processing. Specifically, Personal Data will be retained in accordance with our business purposes and our obligations to comply with legal requirements and professional standards, unless a longer retention period is otherwise permitted by law and its retention adheres to the DPF Principles.

Given a situation in which we may be compelled to provide data sharing we want to be sure it is clear that we may disclose information about you through data sharing including third-party cookies if the following scenarios are presented:

1. Relating to a sale of our business: If a third party acquires some or all of our business or assets, we may disclose your information in connection with the sale.
2. With our service providers: We may contract with companies who help with of our business operations. We require that our service providers only use your information in connection with the services they perform for us.
3. We may also disclose aggregated, anonymized info with other third-parties.

Accountability

In the event of transfer personal data covered in this policy, we do so consistent with the process outlined in the EU/US Data Privacy Framework. We regularly review and enhance our data transfer practices to maintain compliance and uphold the highest standards of data protection.

Cooperation with Law Enforcement

Crelate may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Security

Crelate takes commercially reasonable and appropriate measures to protect personal information in its possession from loss, misuse and unauthorized access, disclosure, alteration, and destruction, taking into due account the risks involved in the processing and the nature of the personal data.  All employees of Crelate that have access in the U.S. to Personal Data covered by this Policy are responsible for conducting themselves in accordance with this Policy. Adherence by Crelate to this Policy may be limited to the extent required to meet legal, regulatory, governmental, or national security obligations.

 

Cookies and Related Technologies

The Crelate website uses cookies, tracking pixels and related technologies enable offerings from our third-party vendors. Cookies are small data files that are served by our platform and stored on your device. They enable our vendors to identify your device when you move between different websites and applications so that we can serve targeted advertising to you.

 

Third Parties

Crelate uses the following Third-Party Service Providers in conjunction with providing its service to our Visitors.

Advertising

Google AdSense – Google, Inc.
Google AdSense is a web advertising service provided by Google Inc. (“Google”). This service uses the “Doubleclick” Cookie, which tracks use of Visitors behavior concerning ads, products and services offered.
Privacy Policy – Opt Out
Personal Data collected: Cookie, Location and Usage Data.

HubSpot – HubSpot, Inc.
HubSpot is a cloud-based CRM service provided by HubSpot, Inc.  (“HubSpot”)
Privacy Policy
Personal Data collected: Various types of data as defined in the privacy policy of the service.

Intercom – Intercom, Inc.
Intercom is a cloud-based chat and communication service provided by Intercom, Inc.  (“Intercom”)
Privacy Policy
Personal Data collected: Various types of data as defined in the privacy policy of the service.

Other Social, Advertising and Conversion Tracking – Various
Crelate’s Website uses other tracking tools to provide Visitors the ability to share content from our Website on various social networks. Crelate also makes use of tracking pixels and beacons to track conversions and advertising metrics. Services included, but are not limited to Facebook, LinkedIn, Capterra, GetApp, WordPress.com and others.

Analytics

Google Analytics – Google, Inc.
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google collects data on how users interact and engage with the Crelate application and website.
Opt Out
Personal Data collected: Cookie, Location and Usage Data.

Hosting and Monitoring

Microsoft Azure – Microsoft Corporation
Azure is a cloud hosting service provided by Microsoft Corporation (“Microsoft”).

Personal Data collected: Various types of data as defined in the privacy policy of the service.

Mailgun – Mailgun Technologies, Inc.
Mailgun is email processing platform provided by Mailgun Technologies (“Mailgun”). Crelate uses Mailgun to send emails on behalf of Subscribers and to process emails between our Subscribers and Individuals.

Personal Data collected: Various types of data as defined in the privacy policy of the service.

Point of Contact

If you have questions, comments or complaints related to Crelate’s Privacy Policy or the handling of personal information contact us by email at [email protected].

Changes to this policy

This Policy may be amended from time to time consistent with the requirements of the DPF. When we make changes to this Policy, we will revise the “updated” date at the top of the page. We encourage you to periodically review this Policy to be aware of updates to our practices.