Crelate AI Recruiting Platform · Support
Help from people
who know recruiting,
not just the software.
Support is included with your subscription. Start in the help center, ask
us from inside the product, or call if it is urgent.
us from inside the product, or call if it is urgent.
Four places that answer
most questions.
Help center
Product guides, setup articles, troubleshooting, and release notes, searchable and kept current.
help.crelate.com →
Ask from inside Crelate
Reach support from the product, with your account context already attached to the conversation.
Open Crelate →
Platform status
Live availability and incident history, updated as issues are investigated and resolved.
status.crelate.com →
API documentation
Endpoints, webhooks, and integration guidance for developers working with Crelate data.
Read the guide →
Getting started, moving data, and training a growing team.
Data migration
Bring your history with you
Candidates, contacts, companies, jobs, notes, and attachments from spreadsheets or another system, with duplicate detection applied on the way in.
See migration →
Training and onboarding
Get the team productive
Guided setup and training for new customers, and sessions for teams adding recruiters or changing how they work.
See services →
Security and trust
Answer the security review
Security practices, performance, and the documentation procurement teams ask for during an evaluation.
See security →
Common support questions.
How do I contact Crelate support?
Customers can reach support from inside the product, through the help center at help.crelate.com, or by phone at (443) 569‑8262. Support is included with your subscription.
Where is the help center?
The Crelate help center is at help.crelate.com. It holds product guides, setup articles, troubleshooting, and release notes.
How do I check whether Crelate is down?
Live availability and incident history are published at status.crelate.com.
Can Crelate help me migrate data from another system?
Yes. Crelate offers data migration for teams moving from spreadsheets or another applicant tracking system, covering candidates, contacts, companies, jobs, notes, and attachments.
Is training available for new team members?
Yes. Training and onboarding services are available for new customers and for teams adding recruiters, alongside self-serve guides in the help center.